GUEST AGREEMENT FOR ASHEVILLE VACATION HOMES

BY MAKING A RESERVATION AND PAYMENT, YOU HAVE AGREED TO ABIDE BY THIS GUEST AGREEMENT.  ANY VIOLATION OF THE GUEST AGREEMENT, YOUR STAY WITH US WILL BE CANCELED WITHOUT REFUND.  THIS AGREEMENT MAY NOT BE TRANSFERRED OR ASSIGNED.

CANCELLATION POLICY: 

·         A cancellation at any time will be assessed a cancellation fee (exact amount is listed with each home). Reservations for more than one week, the same fee will be applied for each week booked. 

·         If reservations are canceled MORE than 2 months prior to arrival, the rental charges collected will be refunded less the cancellation fee.

·         If reservations are canceled LESS than 2 months prior to arrival, the rental charges collected will NOT be refunded unless we are able to fill the reserved time.  

·         All guests are financially responsible for the time reserved; there will be NO refunds for events including weather, change of plans, acts of nature, power outages, early departures, etc.

·         Because of this, we urge you to consider purchasing trip cancellation/interruption insurance.  A website called http://www.insuremytrip.com/ offers quote comparisons of 63 policies available from 14 companies.

·         Transferring a reservation to another time or home is treated the same as a cancellation.

OCCUPANCY:

Renter agrees to limit the number of occupants to the number stated for each property. With some of our homes, the rates are determined by the number of guests; therefore, in those homes, additional guests will result in additional charges.  The renter is responsible for notifying us of the correct number of guests.  The maximum number of guests in a home at any one time determines the rate for the entire stay.  Children and infants are counted as guests.

No house parties, fraternities, weddings, receptions or parties are allowed.  If an exception is made, there must be prior permission given and a minimum $200 function fee and per person fee is charged.  We do not rent to students or groups of students.  If such a group attempts to occupy one of our rental properties, all monies will be forfeited and individuals will be asked to vacate the property immediately.

Check in-time is no earlier than 4 PM and check out-time is no later than 10 AM.

NO EARLY CHECK-INS OR LATE DEPARTURES!  Doing so may incur an additional charge. 

It is further agreed that there is NO SMOKING allowed. A minimum $500 fine will be charged to guest’s credit card if we observe smoking inside or if there is smoke smell or damage to the property. 

In consideration of our neighbors, we ask that there not be loud noise after 10 PM.

Illegal activities of any sort are prohibited.

We have found that massage or other oils permanently stain our high quality cotton sheets.  If you choose to use these oils, please bring your own sheets. 

Owner or owner's agents shall be allowed access to rental property as deemed necessary to protect and maintain the integrity, usefulness, and enjoyability of the property including minor and major repairs.  Whenever possible, we will notify you of needed access.

Renter agrees to notify owner if any maintenance issue occurs as soon as possible so we may attend to its repair. 

RENTER ACKNOWLEDGES WAIVER OF LIABILITY for hot tub, bath tubs, children's playground equipment, swimming pool,  pond, lake herein after called “special feature,” if so equipped or on the property. The Renter understands there are special risks that may be present to children who are not carefully supervised, as well as the danger of any person using the special features for too long a time, or if a person has health risks, or if a person uses the special feature while intoxicated or using any kind of drugs or medication, or uses the special feature if pregnant. The Renter agrees to explain the risks of using the special feature to any guests he or she may have at the home and to be fully and solely responsible for any accidents his guest may incur. The Renter understands the risks discussed above and agrees that he will assume all responsibility for himself and his guests for the consequences of those risks. The Renter agrees to waive any claim whatsoever against the Landlord and/or Agent for accidents or claims arising from use of special feature. The Renter agrees to indemnify Landlord and/or Agent for any claims made by Renter's guests arising from Renter's guest's use of the special feature. The Renter also understands and agrees that he/she is responsible and liable and will pay agent upon request for any damages that occur to the special feature and its support equipment through his or his guest's misuse and/or negligence, for example, but not limited to, walking on the hot tub cover or damaging the cover and/or liner, or allowing the water level to become too low, or causing water overflow inside the home.

Renters are responsible for the actions of their guests.

PET POLICY: 

ALL DOGS MUST BE PRE-APPROVED AT TIME OF BOOKING. (Cats are NOT allowed.)  A pet rent will be charged if the dog is approved. OWNERS MUST AGREE TO THE FOLLOWING:

·         Dogs must be well-trained, house broken and details of breed must be given.

·         Dogs must be leashed at all times when outside. 

·         Dogs must be taken out only to specified areas away from the home, lawns & flower beds. 

·         Do NOT allow dogs to dig in the yard.

·         Dog owners are responsible for cleaning up of any/all dog refuse. 

·         Dogs are not allowed on furniture or beds at any time.  Any evidence of pets on furniture may incur extra cleaning fees. 

     Dogs may NOT be bathed in our bath tubs, showers or sinks.

·         Dogs may not be allowed to stay alone in the home without being crated.

·         If dog is bothersome, guests must be willing to kennel the pet.

·         All dogs are to be treated with Advantage or similar topical flea and tick repellent three (3) days prior to arrival and must be free of fleas and ticks at time of stay. 

     Please have their nails clipped to minimize scratches on our hardwood floors. 

·         Any dam­age or extra cleaning to the house or its furnishings caused by a dog, including excessive pet hair, urine stains or odors, will be charged to the renter.

·         All items above are the sole responsibility of the pet owner. The home owners assume no responsibility for illness or injury that may incur to pets or be caused by them. 

WHEN A RESERVATION IS MADE WITH US, YOU AGREE TO ALL THESE TERMS.  ANY VIOLATION OF THE GUEST AGREEMENT, YOUR STAY WITH US WILL BE CANCELED WITHOUT REFUND.  THIS AGREEMENT MAY NOT BE TRANSFERRED OR ASSIGNED.