RENTAL POLICIES

   RENTAL AGREEMENT FOR ASHEVILLE VACATION HOMES   

BY MAKING A RESERVATION AND PAYMENT, YOU HAVE AGREED TO ABIDE BY THIS GUEST RENTAL AGREEMENT. ANY VIOLATION OF THIS AGREEMENT, YOUR STAY WITH US WILL BE CANCELED WITHOUT REFUND. THIS AGREEMENT MAY NOT BE TRANSFERRED OR ASSIGNED.

CANCELLATION POLICY: 

• A cancellation at any time will be assessed a cancellation fee (exact amount is listed with each home). Reservations for more than one week, the same fee will be applied for each week or partial week that is canceled.  
• If reservations are canceled MORE than 2 months prior to arrival date, the rental charges collected will be refunded less the cancellation fee.  
• If reservations are canceled LESS than 2 months prior to arrival, the rental charges collected will NOT be refunded unless we are able to fill your reserved time.  
• All renters are financially responsible for the time reserved.  A home that is unacceptable to the renter is considered a cancellation. There will be NO refunds for events beyond our control including weather, change of plans, acts of nature, power outages, fire, war, strikes, flooding, early departures, etc.  
• Transferring a reservation to another time or home is treated the same as a cancellation.    
• TRAVELERS INSURANCE protects you from losses you may incur due to unforeseen circumstances such as unexpected health issues, death, severe inclement weather, jury duty, etc. We urge you to consider purchasing trip cancellation/interruption insurance. A website: http://www.insuremytrip.com/ offers quote comparisons of 63 policies available from 14 companies.   

SECURITY DEPOSIT:

In most cases, the Security Deposit is waived for the Renter’s convenience.  However, Renter will be held financially liable for damage to the rental property as well as extraordinary cleaning if needed and charges will be applied to Renter’s credit card on file.

Renter must leave the home in a clean, neat condition including dishes washed, all trash bagged & placed in outside trash can, outdoor grill cleaned, dirty sheets & towels placed in laundry area (we ask that you start a load of towels), furniture returned to original placement if moved, air beds deflated & put away, etc.  

OCCUPANCY:  

Renter agrees to limit the number of occupants to the number stated for each property. With some of our homes, the rates are determined by the number of guests; therefore, in those homes, additional guests will result in additional charges. The Renter is responsible for notifying us of the correct number of guests. The maximum number of guests in a home at any one time determines the rate for the entire stay. Children and infants are counted as guests.

No house parties, fraternities, weddings, receptions or parties are allowed. If an exception is made, there must be prior permission given and a minimum $200 function fee and per person fee is charged. We do not rent to students or groups of students. If such a group attempts to occupy one of our rental properties, all monies will be forfeited and individuals will be asked to vacate the property immediately.

Check in-time is no earlier than 4 PM and check out-time is no later than 10 AM.  NO EARLY CHECK-INS OR LATE DEPARTURES!  Doing so may incur an additional charge.   

It is further agreed that there is NO SMOKING allowed at the property. A minimum  $500 fine will be charged to Rent’s credit card if this rule is not observed.

In consideration of our neighbors, we ask that there not be loud noise after 10 PM.

Illegal activities of any sort are prohibited. 

We have found that massage or other oils permanently stain our high quality cotton sheets. If you choose to use these oils, please bring your own sheets.

Owner or owner's agents shall be allowed access to rental property as deemed necessary to protect and maintain the integrity, usefulness, and enjoyability of the property including minor and major repairs. Whenever possible, we will notify you of needed access.

Mechanical Failures: Renter agrees to notify owner if any maintenance issue occurs AS SOON AS POSSIBLE so we may attend to its repair. Owners are not responsible for mechanical failure such as, but not limited to, air conditioning, hot tub, television or appliance that fails to operate properly during your stay.  These failures are beyond our control and no refund or rent reduction will be given.  We will make every effort to have repairs done as quickly as possible during reasonable hours.

ACCIDENTS/INJURIES:

Renter agrees to hold Asheville Vacation Homes/Owners harmless for any accident or injury whatsoever that may occur on the rental property during occupancy. RENTER ACKNOWLEDGES WAIVER OF LIABILITY for hot tub, bath tubs, children's playground equipment, firepit, swimming pool, pond, lake, stream, creek all herein after called “special feature,” if so equipped or on the property. Renter shall ensure use in a safe manner at all times and that JUVENILE USE IS SUPERVISED BY AN ADULT.

GAS LOGS in the FIREPLACES will be damaged if any paper or other materials are thrown into the fire and may cause toxic fumes. DO NOT THROW ANYTHING INTO THE FIRE!  The replacement cost (minimum $600) will be charged to the Renter causing this damage.

The Renter understands there are special risks that may be present to children who are not carefully supervised, as well as the danger of any person using the special features for too long a time, or if a person has health risks, or if a person uses the special feature while intoxicated or using any kind of drugs or medication, or uses the special feature if pregnant. The Renter agrees to explain the risks of using the special feature to any guests he or she may have at the home and to be fully and solely responsible for any accidents his guest may incur. The Renter understands the risks discussed above and agrees that he will assume all responsibility for himself and his guests for the consequences of those risks. The Renter agrees to waive any claim whatsoever against the Landlord and/or Agent for accidents or claims arising from use of special feature. The Renter agrees to indemnify Landlord and/or Agent for any claims made by Renter's guests arising from Renter's guest's use of the special feature. The Renter also understands and agrees that he/she is responsible and liable and will pay agent upon request for any damages that occur to the special feature and its support equipment through his or his guest's misuse and/or negligence, for example, but not limited to, walking on the hot tub cover or damaging the cover and/or liner, or allowing the water level to become too low, or causing water overflow inside the home.
 

Renters are responsible for the actions of their guests.

PET POLICY: 

ALL DOGS MUST BE PRE-APPROVED AT TIME OF BOOKING. (Sorry, cats are NOT allowed.)   A pet rent will be charged if the dog is approved.

The Renter is held financially responsible for all physical damage such as chewing, scratching, flea infestation, etc. inflicted on the property by the presence of the pet.  If extra cleaning is deemed reasonable due to the presence of a pet such as soiled furniture and/or flooring, hair on furnishings or bedding,  the Renter will be held financially responsible and the credit card on file will be charged for the amount of the repair/recovery.  We have a quality vacuum cleaner at the home for your use.

RENTER/PET OWNERS MUST AGREE TO THE FOLLOWING:   

·          Dogs must be well-trained, house broken and details of breed must be given.   

·          Dogs must be leashed at all times when outside.   

·          Dogs must be taken out only to specified areas away from the home, lawns & flower beds.   

·          Do NOT allow dogs to dig in the yard.   

·          Dog owners are responsible for cleaning up of any/all dog refuse.   

·          Dogs are not allowed on furniture or beds at any time. Any evidence of pets on furniture may incur extra cleaning fees.   

·          Dogs may NOT be bathed in our bath tubs, showers or sinks.   

·          Dogs may not be allowed to stay alone in the home without being crated.   

·          If dog is bothersome, guests must be willing to kennel the pet.   

·          All dogs are to be treated with Advantage or similar topical flea and tick repellent three (3) days prior to arrival and must be free of fleas and ticks at time of stay.   

·          Please have their nails clipped to minimize scratches on our hardwood floors.   

·          Any dam­age or extra cleaning to the house or its furnishings caused by a dog, including excessive pet hair, urine stains or odors, will be charged to the renter.   

·         All items above are the sole responsibility of the pet owner. The home owners assume no responsibility for illness or injury that may incur to pets or be caused by them. 

BY MAKING A RESERVATION AND PAYMENT, YOU HAVE AGREED TO ABIDE BY THIS GUEST RENTAL AGREEMENT. ANY VIOLATION OF THIS AGREEMENT, YOUR STAY WITH US WILL BE CANCELED WITHOUT REFUND. THIS AGREEMENT MAY NOT BE TRANSFERRED OR ASSIGNED.

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 MAKE YOUR RESERVATIONS TO BE SPOILED:

828-274-9777

We will answer your call 7 days a week from 9 AM to 7 PM EST

OR EMAIL US AT JOYAH@AOL.COM

www.AshevilleVacationHomes.com

Awarded by Trip Advisor and FlipKey Travel Services

WINNER! 2011 & 2012

"TOP VACATION RENTAL OF EXCELLENCE"